Paddle refunds

Refund Information for Dockline Purchases Through Paddle

Version dated 29 September 2026. Effective when published at getdockline.app.

1 Who Handles the Refund

1.1. Paddle is the authorised reseller and Merchant of Record for purchases made through Paddle Checkout. Paddle handles the payment, invoice or receipt, tax, withdrawal, and refund process.

1.2. Paddle's Buyer Terms and Refund Policy govern the transaction. Mandatory local consumer rights continue to apply.

1.3. Dockline does not take a second payment, issue a separate payment refund, or ask the buyer to repay an amount directly for a transaction sold by Paddle.

2 How to Request Help

2.1. For a refund, withdrawal, tax, or payment question, submit a request through Paddle buyer support at https://www.paddle.net/.

2.2. For a technical problem, email help@getdockline.app with the purchase email, Paddle order reference, macOS version, and a short description. Do not send card details.

2.3. Dockline offers a full money-back guarantee for requests made within one calendar month of purchase. Dockline will support the request and ask Paddle, the Merchant of Record, to process the refund. Mandatory rights and Paddle Buyer Terms remain applicable.

3 One-Time Product

3.1. The current Dockline product is a one-time payment for one year of access. It is not a subscription and has no automatic renewal or future recurring charge.

3.2. Any future recurring product would be a separate offer requiring clear disclosure and separate consent. This policy does not authorise recurring billing.

4 Effect of a Refund or Dispute

4.1. When Paddle confirms a full refund, access based on that payment ends. Another valid paid period or independent basis for access remains unless Paddle or applicable law requires otherwise.

4.2. A chargeback or payment dispute may cause the affected access to be suspended while the transaction is investigated. The buyer's lawful rights to dispute a payment are not restricted.

4.3. A partial refund requires manual review by Paddle and Dockline. It does not automatically change the paid licence term until the outcome is recorded.

5 Links and Contact

Paddle buyer support: https://www.paddle.net/

Paddle Buyer Terms: https://www.paddle.com/legal/buyer-terms

Paddle Refund Policy: https://www.paddle.com/legal/refund-policy

Dockline product support: help@getdockline.app

Dockline phone: +995 551 152 194